Shipping & Returns
Shipping Policy
At Aurora Games and Hobbies, we take pride in our efficient shipping methods, careful packaging, and transparent costs. We aim to provide a seamless shipping experience for all our customers, ensuring that your orders reach you in a timely manner and in perfect condition.
Our shipping policy is designed to build trust and loyalty. We believe in clear, straightforward language to ensure that our customers have full confidence in their purchases with us. We are committed to making sure that you can buy from us with peace of mind.
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If you suspect the package has been tampered with or it arrives damaged, we ask that you take pictures and contact us immediately. Do not open the product as we do not take returns on sealed products that have been opened.
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At this time we only ship to addresses within the United States. As we grow, we will also look at expanding our store to international sales.
Return & Exchange Policy
Our return policy is customer-centric, aiming to provide you with a hassle-free process in case you've changed your mind about a purchase or are dissatisfied with a product. We want to reassure you that your satisfaction is our priority, and we are dedicated to building trust and confidence in every purchase you make with us.
We believe in straightforward refund or exchange procedures to ensure that you can shop with us with complete peace of mind. Our goal is to make the return and exchange process as smooth and transparent as possible, because your trust and satisfaction matter to us.
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Thank you for choosing our products. We understand that sometimes returns are necessary. However, we do not accept returns for opened products. In certain circumstances, we may make an exception. Please contact us for assistance.
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